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Customer support/FAQ

Q:  How does the in-store pickup work?

A:  You will get an email once your order has been processed by us, and is ready for pick-up.  You can come pick it up at the shop any time during business hours M-F, 10 AM - 7 PM, Sat 10 AM - 6 PM, Sun 10 AM - 5 PM).  Just come on in to the shop and give your order number or name, and we'll get it for you.  We are located at 3340 SE Division St.


Q:  How long will it take for my order to be ready?

A:  We will be processing all orders during our normal business hours.  That means ,in most cases, if you place your order before 4:00 PM PST, we'll have that ready for you the same day.  If you place your order on a holiday, we will be processing it the next day.  The shop is closed for the following holidays: Memorial Day, Labor Day, Fourth of July, Thanksgiving Day, Christmas Day, and New Year's Day.  


Q:  Why am I not seeing the brand I usually buy in store on the website?

A:  We have more items in shop that are not in the online store.  Each brand has pricing rules for selling their items, so we aren't able to sell everything on our site while still keeping our same low prices.  For these items, please call or email us, or just come to the shop to purchase them.  


Q:  Why did I get a partial or full refund?

A:  The stock on the website may not always reflect what we have in the store.  If you order something that is out of stock, we'll refund you for those items.  If you would like to be notified when they are back in stock, please call or email us.


Q:  What is your return policy?

A: We can only accept exchanges on items that are in new and resalable condition within 30 days of purchase.  You can either exchange the items in shop for anything else in the store, or we'll give you store credit in the form of a gift card.  Sale and seasonal items cannot be returned or exchanged.


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